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Privacy Policy

At Cowboyspin Casino, we value your trust and want to ensure that you have a secure online gaming experience. This Privacy Policy outlines how we collect, store, use, and share information about our users.

Collection of Personal Data

When creating an account on our website or mobile application, we may ask for personal data such as:

Name and surname
Date of birth
Contact details (email address and/or phone number)
Address and other relevant demographic information

This data is used to verify user identities and prevent underage gaming. We also use this information to communicate with you about your account, provide customer support, and inform you about new features and services.

Data Protection Measures

We implement robust security measures to protect user data from unauthorized access or disclosure. These include:

Encryption using TLS 1.3 protocol for all online transactions
Regular software updates and patching of vulnerabilities
Limited employee access based on job requirements

Third-Party Data Sharing

We may share aggregated, anonymized usage statistics with our business partners to improve website functionality and user experience.

Account Security

To ensure secure gaming practices, we:

Implement two-factor authentication for login purposes
Monitor suspicious activity to prevent unauthorized access
Periodically notify users about account security updates

Customer Support Access to Data

Our customer support team is authorized to view your profile and communicate with you in case of technical issues or other urgent matters.

Cookie Policy

We use cookies to personalize user experiences on our website. Cookies do not contain personally identifiable information but are used for session management, marketing purposes, and functional improvements.

Accessing Your Personal Data

You can review and edit your account details at any time by logging in to your profile and accessing the relevant settings. Please note that we reserve the right to request identity verification when processing data subject access requests (DSARs).

Contact Us

If you have questions or concerns about our Privacy Policy, please reach out to us via support channels described below.

Responsible Gaming Tools

For your convenience, we provide responsible gaming tools:

Deposit limits: You can set daily/weekly/monthly deposit caps to control spending.
Self-exclusion: This tool allows you to exclude yourself from our services for a specified period (1-6 months or indefinitely).
Reality checks: Receive session reminders about your time spent playing.

If at any point you feel that you are struggling with gaming-related issues, we encourage you to reach out to organizations like Gamblers Anonymous Ireland or Problem Gambling Ireland.